Back
Product Updates
Call for Help
Because every second counts when your packers hit a snag.
Rabot
Content Contributor
May 18, 2024
Warehouses aren’t just big—they’re massive ecosystems that hum, beep, and buzz with activity. On a typical shift, a lead can rack up 20,000+ steps while chasing down exceptions, fielding questions, and stamping out fires (sometimes literally 🔥). Every detour to investigate a stuck printer or a mislabeled tote is time and money lost.
Now imagine if your packers could summon assistance the instant something goes sideways, without abandoning their station or yelling across conveyor lines. That’s exactly why we built Call for Help.
The problem: Lost flow, lost productivity
Broken flow: When a packer encounters an issue, they either walk the floor to find a lead or wait for a water spider to swing by. Either way, work stalls.
Hidden exceptions: By the time a lead hears about a jammed sealer or missing SKU, a backlog has already formed.
Prioritization chaos: Not every interruption is created equal, but it’s tough to know which fire to put out first when alerts come in ad‑hoc.
The solution: A button that beams context to the right people—instantly
With Call for Help, operators simply tap a button on their Rabot screen, select the reason, and get right back to work. Behind the scenes, Rabot:
Packages the alert with who, where, what (and any custom metadata you choose).
Pings team leads in Microsoft Teams (⚡ Slack support coming soon) so they see it the moment it happens.
Streams the event to Rabot’s dashboard for real‑time visibility and post‑shift analytics.
No frantic walkie‑talkie chatter, no wild goose chases across the mezzanine.
Why teams love it
Benefit | Impact |
|---|---|
Get to exceptions faster | Leads arrive before the backlog grows. |
Stay in flow | Packers resolve issues without leaving the station—maintaining throughput and accuracy. |
Prioritize like a pro | Urgent calls bubble to the top, routine asks queue politely. |
Close the feedback loop | Each alert is logged, so continuous‑improvement teams can spot patterns and root causes. |
“Since rolling out Call for Help, our average response time dropped from 7 minutes to under 2. Our packers feel the difference.”
— Shift Lead, 3PL fulfillment center
Tailor it to your operation
Every facility is unique, so Rabot lets you customize:
Alert reasons (e.g., Printer jam, Missing item, Quality check, Safety hazard)
Routing rules (route safety issues to EHS, printer issues to IT, etc.)
Escalation timers (auto‑escalate if no response in X minutes)
Need something special like integrating with your CMMS or paging a material‑handler robot? Our API has you covered.
A quick peek in action
Packer hits the button and selects “Printer Jam”.
Teams notification lands in the #lead‑support channel with station location and a time‑stamped photo.
Lead acknowledges and heads straight to the station.
Dashboard updates in real‑time, logging resolution time for later review.
What’s next
Slack notifications
AI‑powered auto‑triage to suggest fixes before a lead arrives
Ready to keep your lines in flow?
If your fulfillment center is ready to shave minutes (and miles) off every shift, let’s talk. Schedule a demo or contact your Customer Success Manager to enable Call for Help today.
