Case Study
5X ROI in 2 months.
Brilliant Fulfillment | 3PL | Brand-focused
ROI
Payback period
Order visibility
Peak season was profitable. Until the claims came in.
Brilliant Fulfillment is a brand-focused 3PL that prides itself on quality. But during peak season, two problems ate into margins faster than volume could build them:
Fraudulent claims.
Customers would receive their orders and file claims saying items were missing or wrong. Without visual evidence of what was actually packed, Brilliant had no way to fight back. They paid out claims they knew were fraudulent, because they could not prove otherwise.
Slow onboarding.
Peak season means temporary workers. Brilliant's onboarding process required weeks of shadowing, training, and supervised packing before a new hire could work independently. At peak volumes, that timeline was a bottleneck. By the time temps were fully trained, the surge was nearly over.
Both problems shared the same root cause: there was no record of what physically happened at each station and no way to guide operators through the right process in real time.
Every claim answered with evidence. Every new hire productive in 2 days.
Rabot solved both problems, from the same platform, with the same deployment.
Dispute recovery.
Every order packed at Brilliant now has a visual record linked to the order number. When a customer files a claim, Brilliant pulls up the order, reviews the evidence, and responds with proof of exactly what was packed. Disputes that used to take hours of investigation now resolve in minutes.
Faster onboarding.
Brilliant deployed digital work instructions that guide operators through each order's requirements step by step, directly at the station. New hires no longer needed weeks of shadowing to learn every client's packaging rules. The instructions were right in front of them, dramatically reducing ramp-up time.
The combined impact: recovered revenue from disputes plus reduced training costs and faster productivity from new hires, delivered 5X return on investment within the first two months.
The numbers.
ROI
First 2 months
Payback period
Dispute recovery + QA savings
Order visibility
Every order on camera
5X ROI is customer-reported over the first two months of deployment, calculated against total Rabot cost including hardware and subscription.
"Clients can call and say, my customer got this product and they said it's missing item A or item B and so we go pull the footage, send them the video clip and we say, 'No, it's not.' It's clearly in the package. You can see the packer packing it and wrapping it and it's in there."
Nancy Hanger
CEO & Founder, Brilliant Fulfillment
Proof. Performance.
Proof
Every order has visual evidence that turns disputes from costly investigations into instant resolutions. Claims that used to take hours now resolve in minutes.
Performance
Digital work instructions mean new hires follow the same process as veterans from day one. Temporary workers become productive almost immediately. Critical when peak season volumes depend on fast scaling.
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Video proof
Case study video