Proof of Packing
The warehouse's memory.
Every order has evidence. Every exception has answers. Type an order ID. The video plays. Case closed.
Right now, you're writing checks because you can't prove what happened.
A client calls about 47 disputed orders from last week. Your WMS says "packed." Your scan logs say "verified." You have no video. No images. No physical evidence of what went into those boxes.
Three hours later, you've investigated nothing. Proven nothing. And you're writing a check for $14,000, because you can't prove your team did the job right. This happens every week. At every 3PL. At every scale.
Every order. Every station. Searchable in seconds.
Order-linked video evidence
Search by order ID, station, operator, or time range. Pull up the visual record of any order in seconds, not hours. Video stored up to 90 days.
Dispute resolution in seconds
A customer claims the wrong item shipped. You search the order number. The video shows exactly what went in the box. Case closed. Highline Commerce cut investigation time from hours to 5 minutes.
Irrefutable evidence for chargebacks
When the physical evidence exists, disputes resolve in minutes instead of hours. Brilliant Fulfillment achieved 5X ROI in 2 months through dispute recovery alone.
Client transparency without calling the warehouse
Brands and merchants see the physical quality of their fulfillment through the Client Portal. No phone calls. No site visits. No trust on faith.
Customer story
Manifest.eco eliminated 90% of dispute liability in 15 days.
Manifest.eco is a growing 3PL where customer disputes were consuming margin. Every dispute required a manual investigation with no physical evidence, just WMS logs and best guesses. Most ended with a payout.
After deploying Rabot, every order had a visual record. Disputes went from costly investigations to instant resolutions. Order-liability costs dropped 90% in the first 15 days. Meanwhile, Manifest.eco doubled order volume while cutting labor costs 36% year-over-year.
90%
Order-liability cost reduction in 15 days
36%
Lower labor cost per order (YoY)
2x
Order volume while cutting costs
"Being able to see it on the video is just a game changer. We're able to use Rabot to really ensure and guarantee that the right procedure has been followed according to the client's needs."
Marian May
Director of Client Services, Brilliant Fulfillment
The evidence speaks for itself
Related Reading
Video Replay: instant order proof for customer success teams
How CS teams use order video to resolve issues in minutes.
First impressions, lasting margins
Why the unboxing moment drives retention and reduces returns.
Creating the "Happy Path" in DTC fulfillment
Designing the fulfillment flow that keeps customers coming back.
Proof of packing: frequently asked questions
What is proof of packing?
Proof of packing is a visual record of what went into every box, linked to the order ID. When a customer disputes an order, you pull up the video, see exactly what was packed, and resolve the claim in seconds. No guesswork. No manual investigation. Physical evidence for every order.
How does proof of packing reduce dispute costs?
Without proof, every dispute is a write-off. With proof, you have evidence. Manifest.eco eliminated 90% of dispute liability in 15 days. Brilliant Fulfillment achieved 5X ROI in 2 months through dispute recovery alone. The evidence pays for itself.
How quickly can I find the proof of packing for a specific order?
Seconds. Type the order ID, tracking number, station, or operator into the search. The video plays immediately. Highline Commerce reduced investigation time by 95% — from hours of searching to five minutes of resolution.
How long is proof of packing stored?
Rabot includes storage in every plan: 30-day replay (Core), 60-day replay (Plus), unlimited (Enterprise). AI processes video at the edge so no raw video leaves the warehouse. All faces are blurred. US-hosted infrastructure. SOC 2 compliant.
Can my brand clients access proof of packing for their orders?
Yes. Rabot's Client Portal gives brand clients direct access to packing video, compliance data, and performance metrics for their orders. No phone calls. No site visits. 3PLs use this transparency to build trust and win new business.
See your first week of station data.
Install in one day. No WMS changes required. Every order gets a visual record from day one.